Learn the top 6 customer experience trends in automotive industry to optimize and improve your businesses and stay ahead of the competitors

Learn about the 5 simple steps on how to improve Customer Retention with NPS surveys and boost your business ROI.

Learn the importance of customer satisfaction in the automobile industry and the 5 effective ways you achieve them.

Learn the truth about color coding the NPS scale and its impact on surveys as we discuss the matter with industry experts

Find out how SurveySensum helped Indomobil Nissan to boost survey response rate with WhatsApp surveys.

Did you also send your first customer survey through Google Forms?

Take a look at the top product feedback tools in 2023 and use it to improve your product integrity and quality, and boost your customer satisfaction score.

Read the 6 effective ways you analyze the WhatsApp survey feedbacks to yield best results and improve customer satisfaction.

It’s costlier to acquire a new client than to retain one. So in this blog, we discuss how your business can use improve your improve customer retention with VOC.

Along with high response rate, real-time feedback, and affordability, there are many other benefits of WhatsApp surveys. Let’s learn about them.

How to bridge the gap between consumers and auto companies with automotive customer surveys by taking the action on the feedback gathered and closing the loop?

Follow our 6 simple steps to create a ces survey in under 5 minutes and use the feedback to improve your customer experience.

Learn the difference between an 11-point and 5-point NPS scale and choose the best to understand your customer.

There are countless NPS tools available in the market. But, before choosing them make sure that they have these 9 key features to help your business.

Looking for the best online survey tools for your business? Your search ends here. Here are the top 10 online survey tools used by businesses.

Searching for the best Jotform alternatives and competitors? Go nowhere. From paid to free Jotform alternatives, here’s a collation of the best in the market.

What is the voice of customer aka VOC? Why should your business focus on voice of the customer? Find all the answers in this insightful article.

Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service. Customer feedback can be shared in form of reviews, ratings, and comments.

Customer Effort Score (CES) is a customer experience survey metric. Let us compare and learn about the top paid and free customer effort score tools (CES tools) in 2022.

Are you also copying the JD Power survey to gather feedback on your services and products or internal CSI/SSI research? You are wrong. It is not the right way!

Google Forms is free and easy. But is it enough to cater to the needs of a business? Let’s find out and learn more about the best Google Form alternatives here.

Choosing the right form builder is a challenge nowadays. Let’s look at the top 10 Typeform alternatives in 2022 along with their best features and pricing.

360-degree feedback is a multi-rater feedback system that gives anonymous feedback to each employee on their overall performance from their peers, managers, and subordinates.

Learn at which touchpoints should you take a customer survey across the automotive customer journey of buying a new car.

Has the CATI system lost its relevance in 2022? Read more about the disadvantages of the CATI system and how online surveys replace CATI and solve your issues

Wondering how to create whatsapp surveys? Here's a step-by-step guide to help you make surveys on whatsapp in just 5 minutes.

Are CATI interviews the best available option for automotive market research in 2022? The answer is No! Let’s find why and which is the best alternative

Does NPS score bring any value to your business in 2022? Is it as important as it is portrayed to be? If so, what is its value? Explore the perspectives of CX experts.

Online surveys have replaced CATI in most parts of the world due to its high response rates and efficiency. Let's see how by comparing CATI vs online survey.

CATI/ phone surveys are on the declining side due to their low response rates. More businesses are resorting to digital surveys. Let’s understand why.

So, you've got some positive customer feedback. How do you put it to good use? Let us help. Here are 7 ways to leverage positive feedback.

Qualtrics vs Medallia. Which one to choose? Which has the better UI? And above all, which tool helps you improve CX? Find it out right here.

How to analyze survey data? Why do it? Get all details about survey data analysis, its importance, types and learn to analyze survey data right here.

Searching for the best VoC tools? Here’s a list of the best voice of the customer tools as of 2022. Let us compare the features, pros, and cons in detail.

What is CATI or computer-assisted telephone interviewing? How do CATI surveys work? What are the pros and cons? Is there a better option? Find it all here.

Hunting for the ideal customer feedback tool for your business? Here is a list of the 10 best customer feedback tools of 2022 with their best features, pros and cons.

Times are changing, so are the trends in customer experience. It is vital to evolve and adapt to it. Here are 11 customer experience trends to keep track of in 2022.

Trying to find ways to increase the response rates for your B2C survey? Here is the ultimate 9-point checklist that will help you improve response rates in no time.

Looking for a customer experience software that actually drives results? Here’s explaining features & benefits that a good CX software must-have. Dive in.

What is a good net promoter score? Is it 30, 50, or 100?! Know what's the best NPS score for your business and in this insightful article.

There have been many instances where companies make major mistakes while sending NPS surveys, so we collates a few of them and created 7 ways to fail at NPS surveys.

When, how, and where to analyze your NPS program? Here are 6 simple but efficient steps to make the most of your NPS response and analyze it.

Want to know about NPS calculation? How to calculate net promoter score, when to do it, what is the NPS calculation formula. Find all the answers here

Learn everything about pulse survey, its advantages, and how to design it. Also, If you are looking for higher response rates, do try Surveysensum’s pulse surveys for free!

Know the importance of NPS tools and how to choose the right one for your business. The detailed list includes the 15 best NPS tools of 2022.

SurveySensum is a Customer Experience Management Platform