Calculating the Net Promoter Score is critical to gauge your customers’ satisfaction and loyalty. And if you are of the impression that the NPS calculation is filled with ‘tough-to-crack’ formula then, let me tell you it isn’t!

And trust me NPS calculation is not rocket science!

Calculating Net Promoter Score: A Quick Overview
To calculate your NPS score, all you need to do is,

STEP 1: Ask your customers how likely they are to recommend your product to others.

STEP 2: Then, categorize their responses into promoters (9-10), passives (7-8), and detractors (0-6).

STEP 3: Subtract % of detractors from % of promoters. The NPS score can be anywhere between -100 and +100.

STEP 4: At last, benchmark your NPS Score.

Or instead, use the NPS calculator below. It’s totally free! 😉

Further Reading: https://www.surveysensum.com/customer-experience/net-promoter-score/calculate-net-promoter-score/