Hosted PBX is one of the newest additions to VoIP technology and it allows businesses, small and medium sized ones, to benefit from a more complex phone system, all without investing in expensive equipment. Actually, the phone system will be operated by the chosen or existing VoIP provider. Employees will be able to work remotely while they are home, while they are travelling or in a business trip. Calls can be transferred, put on automated attendant, put on hold and redirected to certain departments within the company.

There are some key concepts that stand behind hosted PBX service and these include the fact that the phone system will be hosted by the VoIP provider, it can function perfectly with the available phone service, but there is also the possibility of getting a new one. There are many powerful features from which businesses can take advantage of and several of them are offered without any additional costs. for once, businesses will be able to save money on the long run, as long distance phone calls will not be so expensive anymore, there is no requirement in getting new hardware for phone systems and since everything is so easy to use and manage, there is no need of extra personnel, such as technicians.

Not to mention there is the high convenience of being able to work from any location. With extended features, such as support for multiple offices, find me and follow me and the ability to use other gadgets, such as laptops and smart phones, flexibility increases as well. A company’s image is very important nowadays and with hosted PBX, it can be improved in front of customers, suppliers and other business associates. Music can be provided while customers are on hold, staff can be managed by departments and when someone calls and requires dealing with a certain department, and they can be redirected automatically.

Perhaps what matters for businesses the most is enhancing productivity. Over time, tracking performance is possible, reports can be generated within the highest details and calls are recorded automatically, so business owners can evaluate the overall satisfaction of customers, how they interacted with employees, how they were assisted and more. Hosted PBX can successfully replace a business’s existing phone service, but can also work along it. The existing landlines can be kept and calls can be forwarded to such telephone lines. The major drawback in such a situation is the extra cost, as business owners will end up paying for both services.

Some hosted services are offered by the VoIP provider and this is usually the ideal solution, as it eliminates the need of keeping the existing telephone line. Using internet connection, multiple line phones can be plugged directly. Let’s not forget there are many software packages that display the business phone and simulate its actions. All in all, it is worth considering such an option and go with hosted services, since they prove to take a lot of stress and to make things a lot simpler.
Improving business communication is now possible with hosted PBX http://www.mybusinessvoice.com.au/ . There are so many amazing features that will certainly influence your business. You can get the phone system from a VoIP provider http://www.mybusinessvoice.com.au/ directly.