Intercontinental Warranty Services offers customers a wide array of products and services, and in order to successfully sell them they have found educating their clients to be beneficial. This process involves providing an educational program for their major clients and providers, credit unions. This program, known as the Value Based Training program, helps Intercontinental Warranty Services’ clients gain a better understanding of what exactly their services do and how to best serve and advise their respective credit union members.

According to iwsgroup.com, the Value Based Training program wants to “help clients become aware of their “P’s” and “Q’s,” proficiencies and qualifications. Intercontinental Warranty Services does this by providing a variety of modules. Module topics include Customer Service Skills, Powerful Presentation Techniques, and Selling and Supervisory Skills. “It’s a great way to give our clients the tools they need to effectively present our services to their members,” said Intercontinental Warranty Services’ director of the Value Based Training program. “We’ve seen some quantifiable improvements and received great feedback,” he continued.

Clients who have completed the Value Based Training program were recently asked to provide Intercontinental Warranty Services with some feedback. The feedback was helpful in providing specific ways for the program to sustain good practices and improve upon others. Almost all of the feedback Intercontinental Warranty Services received was positive. “The module on Powerful Presentation Techniques helped us out tremendously. I already knew that Intercontinental Warranty Services provided quality products, but now I’m able to effectively communicate that to our members,” said one of Intercontinental Warranty Services’ credit union clients. Another client said, “Their training program sets them apart from anyone else in the business. Intercontinental Warranty Services cares deeply about providing and preparing us with the best information possible.”

With 2013 entering into the last quarter, Intercontinental Warranty Services is pleased to look back at the success of the Value Based Training program over the past year. Executives at Intercontinental Warranty Services will be gathering in the coming days to discuss and tweak the programs details. “We are always looking for ways improve. I’m glad our clients are happy with the program, but we won’t be satisfied until it is perfect,” said Intercontinental Warranty Services’ director of the program.