Long before he made the decision to move to the United States, Olubunmi Akinyemi was already establishing himself as a professional businessman when he founded CompuSolve in his native Nigeria, with the aim or providing a range of IT services to his clients. After moving to the United States, he completed his education and founded a personal fitness company that has come to be recognized as one of the best in Atlanta, Georgia. In both cases, his companies have attained a high level of success because they always put the customer first.
The most important thing that you need to understand in order to provide quality customer service is that your role is to serve whatever need the customer has. Whether that be providing more information on a product or service they are considering buying or helping them to solve an issue, customer service must always be focused on creating solutions, rather than problems.
Olubunmi Akinyemi has always made it a point to train his employees thoroughly, so that they not only understand how to interact with customers on a basic level, but also recognize the importance of the company ethos and how they are expected to behave while working for one of his businesses. This has allowed each of his companies to develop stellar reputations for customer service, while also allowing employees to develop more as professionals.
He also recognizes the importance of customer service as it pertains to marketing a business, as bad word of mouth generated by poor service can spread further than ever before since the advent of social media. Rather than considering this to be a problem, Akinyemi has focused on making sure that his companies offer consistent and quality service at all times, ensuring that all word of mouth that they receive is positive and puts more eyes on the product.
Now a professional with many years of experience under his belt, Olubunmi Akinyemi continues to maintain his focus on providing the level of service that his customers expect. As the owner of Jungle Fitness in Atlanta, Georgia, he takes every piece of feedback he receives, both positive and negative, seriously.
About: Olubunmi Akinyemi is the owner of Jungle Fitness in Atlanta, Georgia
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