This makes it number one network promoter score among its total network and the whole region, with a score of 89.53%.
Radisson Blu Hotel, Cairo Heliopolis has won the best Medallia score in 2013 among all the other Radisson Blu Hotels in Middle East and & Sub Saharan Africa. This makes it number one network promoter score among its total network and the whole region, with a score of 89.53 %.
After the guests’ departure; they receive an e-mail survey to answer, rating the overall hotel and their satisfaction toward its service. Moreover, their feedbacks are instantly sent to the Medallia System where answers are translated to statistics that are automatically updated comparing to network and region’s hotels. The Medallia System is responsible for highlighting each Hotel’s efficiency with total transparency as well as honoring for those hotels that deserve.
Neither money nor gold; it is more; the prize was made of glass with the company’s name “Carlson Rezidor Hotel Group” , the Hotel’s name, “Radisson Blu Cairo” in addition to the Best Medallia Score, Middle East and Sub Saharan Africa.
“Thank you” said Ashraf Naguib, the General Manager of Radisson Blu, Cairo, “when I took the prize from Mark Willis the Area Vice President, Middle East & Sub Saharan Africa Rezidor Hotel Group among all the other General Managers, I felt excited to return back to my home; Radisson Blu, Cairo and thank every employee from the lowest to the highest positions, for their exerted effort in earning our dear guests’ satisfaction, fulfilling our promise of 100% guest satisfaction. Was proud as a father who succeeded in raising his children the best, With you and through you, we have succeeded over 326 hotels in our total network and 14 others regionally.”
“Yes I Can” is the hotel’s DNA and company spirit therefore we constantly prepare ourselves for these responsibilities, we believe that we’re still learning no matter how older we are or higher position we come to achieve; each day we learn, implement and enhance to confidently answer you “Yes I Can” said Radisson Blu Cairo’s Team
Competition is on fire! Comparisons trigger the ambitions especially when it’s among a large number of Hotels; and finally the Radisson Blu Cairo’s team hit it! What a Pleasure!
For further information, please contact
Nevine Nader, Director of Public Relations & Communication
+202 26965656, [email protected]
Notes to Editors
Radisson Blu, operated by The Rezidor Hotel Group in Europe, the Middle East and Africa, and Europe’s largest upper upscale brand, offers first class service, providing guests with a contemporary hospitality experience. Radisson Blu has received numerous awards as Best Hotel Chain and is renowned for its "Yes I Can!" spirit of service and the "100% Guest Satisfaction Guarantee". September 2005 saw the roll out of free high speed internet access across the portfolio - the first international hotel chain to offer this service. Radisson Blu currently includes more than 260 hotels with 63,500 rooms in operation or under development in Europe, the Middle East and Africa.
For more information, visit www.radissonblu.com