Our culture wants solutions to their technical problems immediately, and a live help desk can help do just that. live help desk systems provide a direct and immediate communication line between companies and their clients and customers.

Most of these systems accomplish this through a live chat system of some sort that allows companies and clients to talk to each other in a real time online environment. This allows customers direct access to your staff without tying up the phones or going back and forth over email constantly.

However, these systems are not without their issues. For one, a company must be willing to provide the staff to be answering these questions in a live environment. Two, some answers may not be that simple, and if a company gives customers the expectation that they will be receiving immediate help, not being able to do so may get some clients upset.

At the same time, however these systems can be very robust and can offer a great solution for simple issues that support staff can handle quickly. Many live help desk software systems allow for routing of problems to specific support departments or staff members based on the nature of the issue. The live chat transcripts are also typically stored in the system as well in case a company needs to refer back to them if necessary.

These systems also typically include the other components of a help desk system. They mostly allow for customers to set up tickets and requests in a non-live environment. They also usually have a knowledge base system that is essentially a set of frequently asked questions. These can help to head off some support tickets, because many times customers have the same questions.

Some of these help desk systems are getting even more advanced and expanding in into the social media sphere online. In many of them, you can now set up a support ticket via a Facebook message or a tweet. As many customers are now willing to discuss issues with companies via social media, this seems to be a great way to head off a lot of complaints and show customers publicly that a company is willing to be of assistance.

These systems are allowing companies to change the way that they interact with customers and simplifying and speeding up the process, and as these systems continue to grow and develop, they will probably just get better at it.

For further information, contact:
Thomas Case, editor at live help desk, tel: (580)713-6789.

Notes to editors:

Live Help Desk (http://live-help-desk.net) is a help desk review and information site based in the US that helps break down and review different support system solutions for businesses.