3, the content of customer profiles

Any relevant information with customers, .outpatient basic information.

4, in the form of customer profiles

Cassette - customer information file card

Book style - customer data record books

Bag - Customer Information Portfolio

Outpatient customer management system software to fully use

Which method, according to the actual situation varies, flexible use.

Seven, build customer complaints system

Maintain customer relationships

Establish effective channels of market innovation

Seriously every customer complaints

Build customer complaint handling agency or person in charge

Dedicated telephone, dental equipment.mail and personnel.

Build customer complaint handling procedures

Have a reasonable process documentation, internal processes and so on.

Respond promptly to every customer complaint and concluded

Distinguish bona fide complaint and malicious complaints against unfair competition.

Eight, to provide customers with preferential

(A) a potential customer, the customer, passing, old customers, regulars

(2) to reduce customer churn

(3) foster customer loyalty

(4) to reduce marketing costs, to help customers, mutual benefit and common development.

Preferential method used

(1) discount cards, such as VIP card

(2) Oral Care of the gift

In short, customer management work first is to pay attention, and then to master effective customer management methods, dental instruments.stick with, do a good job, is the achievement of an excellent physician and outpatient basis for healthy development.