Sanders Wallis, Director of New Business Development for Wallis Printing, has made a career of working with people, whether in the sales business or as a realtor. He believes that the key is maximizing customer service experience and efficiency. The company he currently works with are focused on provided print solutions for commercial businesses, and he has helped them to expand their outreach and to enhance the experience of clients.

For both employees and clients, the working relationship must be built on a solid foundation of trust. This trust must be built up through reliability and experience. Sharing knowledge with employees and clients inspires confidence, and it is essential that you ensure that you utilize the ability to share knowledge wherever possible. When working with clients, it can also be useful to build trust by showing your knowledge of their company and situation, as your knowledge will make you the ideal person to resolve issues and help with supply.

Communication, as always, is essential. Being honest and open about any problems will make them easier to resolve as well as ensuring that the whole team is on board. With clients, telling them about problems or mistakes only increases trust. They realize that your company is just as subject to human error as theirs, and can more easily forgive honest mistakes than dishonesty. Communicating in the right way is essential, by being polite and using open, approachable body language when working on deals or sales.

Another tip to remember for both clients and employees is that they are people, and should be treated as such. Forgive honest mistakes and give feedback so that employees can improve, and try to think of clients as people rather than commercial businesses. Utilizing this mentality will allow you to maintain positive relationships and specify your treatment of each individual.

Sanders Wallis has worked in positions managing clients and employees for many years, and believes that the advice above is useful for balancing demands and general interactions. Businesses rely upon working with people, and managing effectively is a key aspect of this interaction no matter which industry is involved.

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