In this era of social media and instant reviews, the race for the top spot in the marketplace has become very aggressive. Customers are increasingly educated about different options and businesses. As such, business growth is only possible through customer satisfaction and retention. Opiniator’s feedback captures the customer’s mindset in real-time, as they are experiencing the offer. They are vital instruments for business operations and business growth.

Portland, Oregon, June 27, 2019: Good customer experience is critical for a business. It voices people’s opinion, minimizes friction, improves efficiency, and retains the human element. Opiniator’s customer feedback system captures the emotions, ratings, and voice of the customers. They are valuable tools that provide a real-time review of business issues and customer attitude. They are instrumental in early identification of problems, by allowing on the spot feedback from customers. This means the business can fix the issue in seconds and salvage any unhappy customer.

The company offers customized feedback solutions for businesses. These tailor-made solutions help to boost business reputation and gain customer loyalty. For example, Opiniator’s icon-based feedback platform is one of the simplest and best data gathering mechanisms. The problem with traditional surveys is they are long and disinteresting to the customers. The icons or Smiley Faces can be appended to any email or be included in any survey for much simpler user experience. This improvement in ease of use means higher response rates for the business

Speaking at a conference, a Company Executive said, “Our feedback solutions are robust and offer a wide range of features for different situations. All provide immediate staff alerts and alert tracking until complete resolution of the problem. This means the business now has a closed loop feedback tool, which allows for easy business improvement. There is also an online dashboard that is updated with real-time data. It gives a snapshot of customer satisfaction and the staff’s progress in managing any assigned issue. By capturing customer’s ratings, ideas and concerns, we aid companies to measure their performance, identify the gaps, and configure action plans.”


Customers deliver feedback about a brand, product or service through any web-based device, usually the customer’s own cell phone. Feedback is delivered through short surveys, and these can include different formats – including icons or Smiley Faces. In this case, the customer clicks on a smiley that best describes their satisfaction with the business. This feedback is immediately sent to the business. The staff receives the alert via text or email and decides on the next course of action to be taken. Their action is documented in Opiniator.

Opiniator’s digital feedback cards are proving to be hugely popular with brick and mortar businesses. They eliminate the need for manual comment cards that are never delivered to the business on time. Moreover, they overcome the many problems with paper-based comment cards. Digital comment cards can gather feedback from multiple inputs like SMS, Web, QR code, phone calls, or icon-based. This technique sends instant data to the business. They permit swift follow-up actions and offer an in-depth analysis of the issue.

The company offers a simple, open-ended chat system that allows staff to interact with the customer. Businesses can make the customers feel valued by keeping them abreast of the issue’s progress. They are thanked for their interest, and the feedback loop is closed. Opiniator also offers restroom management solutions. Branded ‘FlushCheck’, this tool is effective in highlighting restroom issues. Users can send feedback through SMS, Web or QR codes. This tool also comes handy for carrying out inspections.

About Opiniator

Opiniator offers digitized solutions for collecting customer feedback. It helps businesses reduce customer defection and provides support for business growth. The company’s best feedback cards assist businesses to regain customer’s trust, prevent online complaints, and improve operational standards.