Opiniator is a top-rated customer feedback and recovery platform for brick and mortar businesses that are keen on capturing on-the-spot ratings and comments from real customers using their mobile phones at any point in the customer’s journey, and then track any issue until resolution. With the company’s solutions, businesses can respond and connect before the customer takes their business elsewhere. This, in turn, protects the customer retention of the business which leads to the overall growth of the company. So far, Opiniator has worked with leading brands in this arena, and have been able to help their clients improve customer satisgfaction and retention.

Giving a brief explanation of how their solutions work, the Company Spokesperson said, “Our services are easy for the business to implement and convenient for their customers to use. At first, a customer will see the request to provide feedback through on location communication – maybe an on-site poster, table talker or postcard. Consequently, the customer will relay their feedback on their own cell phone via voice, SMS or web through a quick survey. The business will then see the feedback on their dashboard, receive immediate staff alerts and take be able to take action, even while the customer is still at the location. Finally, the business will be able to respond to the issue, track all actions until they’re completed ensuring the customer is satisfied. This process for achieving customer feedback is streamlined and convenient for the business and their customers.”

When it comes to getting instant customer feedback, it’s always critical that one partners with an experienced service provider if they’re to have a successful outcome. Customer feedback is of great importance to any business as it is able to know the impact of their products and services in the market and also how well they are meeting the expectations of its customers. Opiniator knows this to be true, and that’s why they’ve created advanced solutions that help companies enable on the spot customer feedback. With their services, one can be sure to get instant customer feedback with the least hassles and enjoy affordable pricing for the same.

Talking about what their solutions entail, the Company Spokesperson added, “Over the years, we’ve been able to come up with solutions that carry a whole range of features that allow our clients to have a wonderful experience when they interact with their customers for feedback. These features include immediate staff alerts, customer connect, smart social media connect, multiple survey inputs, English & Spanish supported, online dashboard, benchmarking and net promoter scores and so on. All these features enable the feedback to be turned into immediate insight and improving operations

Restaurant owners are always in need of customer feedback as this is critical to their operations and to avoid negative feedback appearing on social media. Such feedback allows them to know if the customer loved the food, whether they enjoyed the service and even how comfortable the restaurant is. That said, this is where mobile phone based restaurant comment cards come in handy as they capture all the details that a restaurant would love to know from customers. Opiniator has developed a digital restaurant comment cards enabling on the spot, in-restaurant feedback.