Opiniator is a customer feedback and recovery tool platform. The company offers digital customer satisfaction tools delivered as SaaS, to brick mortar companies to help them capture customer comments, ratings and concerns in real-time at the brick and mortar location. Companies can track customer experiences and reviews through the instant ratings, comments and other feedbacks captured through their mobile devices. The company can engage the customers in the resolution process to show that their feedback matters,and leads to improvements. This helps in customer retention and satisfaction. Opiniator tracks all customer feedback and the business reaction to fix the issue and recover that customer. This improves retention, operations and lowers exposure to any safety issues. Opiniator will be participating in the Collision tech conference in Toronto in May 20th to 23rd.

Speaking about customer feedback comments, the Company Spokesperson said, “Customer feedback comments, and ratings are critical to a business because they help them improve customer service and support. We have tools that help companies to get customer feedback instantly through cell phones and on slocation tablets. The business receives customer feedback immediately they are posted and so can reactwithin seconds.. Our tool will track the whole feedback, alert and recovery process until the problem is resolved. We help businesses to retain customers who would otherwise defect to their competitors.”

Opiniator helps businesses to receive and track customer experiences and responses through a text message survey. The company offers tools that enable customers to register their ratings, on the spot any time throughout their interaction with a business. This helps companies to track customer activities and respond to their problems instantly to reduce unexpected online complaints and improve customer retention. The survey tool works by asking customers for feedback through on-site posters, postcards or table talkers. The customers will respond by taking a quick survey or via Voice or SMS. All feedback is posted on a private, online dashboard. The business can then track the actions of staff until the issue is resolved and the customer is notified.

On the importatance of customer retention, the Company Spokesperson continued, “Our feedback tools provide immediate alerts to company staff through SMS or email especially when consumers are unhappy or have a problem that needs to be fixed. Happy customers are also nudged to post their testimonials on social media. We have several survey inputs that customers can choose including web, SMS, email, phone call or QR code. The net promoter question helps to measure customer loyalty.

Opiniator provides an efficient customer service smiley tool that helps companies to enhance customer loyalty and productivity of their staff. Customers can use smiley faces in emails within an auto-signature that incorporates a request for rating from customers. It helps to measure the customer service performance and also gauge consumer satisfaction. A smiley face can register the satisfaction rating for each employee and if it is bad, an alert message will be sent to the company for quick response to fix the problem and salvage the customer. The metrics helps in measuring customer experience and identifying points of improvement for each individual staff member.