Opiniator is an informative SaaS platform that enables customer feedback and recovery through digital customer satisfaction tools delivered using the customer’s own cell phone. The company serves brick mortar businesses through providing tools that help capture customer comments and ratings instantly, in fact, while at the location These comments, concerns, ideasand ratings are captured through their mobile phones. In addition, companies can track any issues raised by customers and resolve them while engaging the customers in the resolution process. This is done through real-time alerts, when the customer is unhappy. The immediate issue resolutionhelps to keep hold of customers before they decide to shop elsewhere or tell the bad experience to their friends and make the business lose even more customers. Opiniator tracks both customer feedback and business rectification. This helps businesses improve customer retention and operational performance.

Speaking of customer comment cards, the Company Spokesperson said, “There’s a need for businesses to have digital customer comment cards to help in retention and long-term success of the business. Having digital comment cards will help the business to receive instant feedback from customers regarding their shopping experience. In this way, companies will know how customers gauge and judge their services and support to make necessary improvements that will make the business thrive. Our digital customer comment cards can be accessed instantly through cell phones through SMS, smiley face, phone, and allow for real-time action and recovery.”

Opiniator has some of the best customer satisfaction tools for particular customer issues. These tools include easy feedback and chat by SMS and simple restroom management by SMS, among others. The feedback and chat by SMS offers customers an opportunity to send and open-ended comment through SMS that can include a photo. The company personnel will receive the alert via text or email. Their reactions towards the comment are tracked to ensure that the problem is dealt with immediately. The company staff can engage the customer through chat to let them know that their issue is being dealt with.

Speaking about the icon feedback tool, the Company Spokesperson said, “Our icon feedback tool for email and tablets is a one touch, one question icon based feedback process. This is where customers will deliver their feedback through a web device or within an email by selecting an icon such as a smiley face. Such a process takes seconds and the company customer support staff will receive the alert through text or email. Our platform, Opiniator, will track their response and actions to ensure the problem is fixed immediately.”

Opiniator also provides feedback tools such as smiley face in email for companies. This is an email auto-signature solution that includes a request for quick rating from customers delivered in email form. All smiley faces are active and when selected by customers, they register a satisfaction rating for the staff who sent the email. If dissatisfied customers select the sad-faced emoticons, the system will request more information and a quick alert message will be sent to the company. It allows timely reactions from management to fix the problem, salvage the customer and counsel the employee involved. Opiniator has product sheets on these feedback tools that are downloadable for more information.