Opiniator is a software platform that enables customer feedback and recovery through digital customer feedback tools. The company serves brick mortar businesses by providing on location customer feedback tools that help to capture immediate comments and ratings instantly. The feedback is captured via the customers own mobile phones. Businesses can track any issues raised by customers and respond immediately while engaging the customer in the resolution process. This helps to retain customers before they decide to shop elsewhere or worse, tell their friends or go online and complain making the business lose more customers. Opiniator tracks all feedback and the business actions to resolve any issues.

Speaking about customer comment cards, the Company Spokesperson said, “There is a strongneed for businesses to have digital customer comment cards to help in customer retention and the long-term success of the business. Having digital comment cards will help the business to receive instant feedback from customers regarding their shopping experience. In this way, the business will know how customers gauge and judge their services and make necessary improvements that will make the business thrive. All this can be done in real-time, while the customer is still at the location. Our digital customer comment cards can be accessed instantly through cell phones using SMS, smiley faces, phone calls or the webThe customer chooses the feedback input that is most convenient for them”

Opiniator has some of the best customer satisfaction measurement tools for particular customer circumstance. These tools include ratings,feedback and chat by SMS and simple restroom management by SMS, among others. The simple feedback and chat by SMS offers guests an opportunity to send an open-ended comment through SMS. This may even include a photo. Business personnel will receive the alert via text or email. Their reactions towards the comment are tracked to ensure that the problem is dealt with immediately. The company staff can engage the customer through chat to let them know that their issue is being dealt with.

In reference to the icon feedback tool, the Company Spokesperson said, “Our icon feedback tool for email and tablets is a one touch, one question icon based feedback process. This is where customers will deliver their feedback through a web device or within an email by selecting an icon such as a smiley face. Such a process takes seconds and the company customer support staff will receive the alert through text or email. The device will track their response and actions to ensure the problem is fixed immediately. This immediate feedback and resolution radically improves performance of customer support teams.”

Opiniator provides feedback tools including smiley face in email for businesses. This is an email auto-signature solution that includes a request for quick rating from customers. All smiley faces are active and when selected by customers, they register a satisfaction rating for particular staff members. If dissatisfied customers select the sad-faced emoticons, the web screen will request for more information and a quick alert message will be sent to the company. It allows timely reactions from management to fix the problem, salvage the customer and counsel the employee involved.