Automotive service advisors are those who prepare the work orders for the dealership mechanics. They actually serve as the bridge between the customer and the mechanic. In order to make sure that the customers are highly satisfied by the services and the vehicles are operating properly, these service advisors have to perform a wide range of roles and responsibilities –

Know the needs of the customers

The service advisors need to access what the customers need in order to ensure that their vehicles are operating properly. They work to find solutions for the issues that the customers are facing with their vehicles.

Schedule the appointments carefully

The service advisors need to make use of an online appointment system. They need to be highly organized in order to prevent double scheduling the customers, thus providing them with smooth and high quality service experience.

Promote sales for dealerships

It is the responsibility of the service advisors to promote sales for the dealerships. It can be done by interacting with the customers and inform them about the new products, services and maintenance that they need to undergo in order to ensure the proper functioning of their vehicles.

Thus, the position of the service advisors demands them to be highly organized with ability to multi-task and work in a stressed environment. It is their responsibility to make the customer experience as smooth as possible.

Taking into account the responsibilities of a service advisor, Jeff Cowan’s Pro Talk Inc ranks first when it comes to providing training to them. The On-Site Training program provided by Jeff Cowan’s Pro Talk Inc. is highly aimed at increasing the customer survey scores by managing the customer expectations. Besides, the advisors will be trained to professionally approach and greet the customers every time. The founder and the President of the company Jeff Cowan provides these advisors with the On-Site Training program.

About Jeff Cowan’s Pro Talk Inc

Have a look at the benefits that the service advisors can avail with On-Site Training Program at Jeff Cowan’s Pro Talk Inc. –

• The service advisors will learn how to approach the customers professionally
• They will learn how to convince the customers with the realistic expectations
• Managing the customer expectations will help them increase the customer survey scores
• They will notice an increase in hours per repair order within 10 days of installing the process

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