Ecosmob Technologies is an India based VoIP software development company, which offers the custom development services in different technologies. Asterisk is one of the technologies which lies under the expert domain of the company. The company has launched a dedicated website, asteriskservice.com, to highlight their domain expertise in the Asterisk technology. The website displays different Asterisk based solution and services offered by the company. Recently, a new solution has secured its place on the website. The company has launched the webpage of CRM Integrated IVR System in the solution section of the website.

The company offers the CRM integrated IVR software development and deployment services. The company also offers the CRM integration services in the already existing IVR system. This solution offers the platform to cater the clients with more personalized services and enhanced experience. The added webpage is of responsive nature. Thus, it can be accessed using any devices. It reads the clear need of such solution, followed by the brief on how does it work. The later sections include the list of features and benefits. The webpage is the perfect destination with all the required information one need to understand this type of interactive voice response solution and its functionality as well as the expected returns.

“Nowadays customers like to get attended and feel valued. They don't like to interact with the machines. However, it has been noticed that the people like to resolve their issues on their own as much as possible. The CRM integrated IVR system is a perfect blend of these dynamic human needs. It works as an auto attendant when a caller calls in. If the customer is calling for the first time, then the system will collect the data and store it in the CRM. The IVR will treat the repeating caller with a personalized message which will buzz with his name. It can also be programmed to give the interactive voice response menu based on the behavior history of the caller. This will reduce the unnecessary chain of IVR prompts. It will also decrease the call transaction time and will serve the caller quickly. This will definitely improve the customer satisfaction and as it will provide personalized prompts based on the stored information, it will also improve the customer relationship. This can work as the perfect IVR system for any industry. We offer the IVR solution development integrated with the CRM system and we also offer the CRM integration in the already existing IVR system.”, remarked the representative of the Ecosmob Technologies.

To know more about the solution and other related details, visit: https://www.asteriskservice.com/solutions/crmintegratedivrsystem