Spanning across retail and ecommerce along with biotechnology and pharmaceuticals, the dynamism of the global logistics industry stems from the blend of geographical scale and value creation. The constant buzz of CEP (Courier, Express and Parcel) and movement of goods and services across boundaries is the essence of logistics, whether domestic or international. The biggest enabler, across the world, in every domain of logistics, remains customer satisfaction and exceeding customer expectations.
Interlinked to achieving maximum ROI in terms of customer satisfaction, the four big trends in global logistics are:
1. Big data analytics and integration – Big data being integrated in all aspects of supply chain in the wake of ever-increasing volume and variability is in the limelight in logistics industry the world over.
2. Ecommerce and inventory management – The flourishing ecommerce market has kept traffic busy on newer routes spanning cross-country delivery as well. Managing inventory and even temperature-sensitive goods in such an environ is a challenging if not an uphill task. Judiciously utilizing technology and human resources for managing stocks of goods is a phenomenon that is not confined to a particular country; rather it has spread across countries.
3. Cross border logistics management – With diminishing geographical boundaries in terms of business and trade, transportation and inventory management of goods has taken a quantum leap. Managing scale of operations along with variables like climatic conditions and warehousing facilities has sparked off new avenues in inter-regional logistics.
4. Responsiveness and customer satisfaction – Catering to the demands of the end user to avail the goods and services on time, every time and in good condition is the motivating factor in supply chain. This trend dominates the logistics scenario the world over.
Offering regular real-time delivery solutions, the Indian logistics company GATI has been applying all-inclusive services in a phased manner from transport to distribution ever since its inception in 1989. GATI has the largest multi-modal connectivity across over 500 pick-up points in India and covers more than 200 countries.
In conclusion, globally, the global logistics industry reflects the dynamism of technical excellence, committed team and phased analytics whilst the value of customer satisfaction remains a constant.