Elision Technolab LLP has been offering various solutions related to call centers. It has expertise in building different solutions related to call centers and that’s why has been catering to hundreds of customers worldwide. The company has announced to offer call center Salesforce integration as one of the services.
As per the shared details, the company will provide integration of Salesforce: CRM software with any call center solution. The call center software experts of the company have started by integrating this CRM solution with DialShree: Proprietary contact center software and VICIDial: Open source call center solution. After some successful integration, the company has started offering these services for all call center dialer solutions.
Once the call center Salesforce integration is done, the users will get the following features:
The agents or executives that are using both of these systems can push data into another system. It means if the lead list stored or added in the CRM solution, it can be pushed into the call center software. This saves time otherwise spent on making the same entries in two different platforms.
Automated record update
The call center Salesforce integration streamlines process. It means if an agent makes changes in the lead record during a live call in the call center software, the lead record will be automatically updated in the CRM solution.
The spokesperson of the company shared that they offer call center Salesforce integration in two different ways as briefed below:
Access within Salesforce
The VoIP experts will add access to call center software facility within the Salesforce: CRM solution. There will be a click to call functionality in the Salesforce. The agent just needs to click on the lead and the call will be connected through the call center solution which runs in the background.
Access within call center solution
The spokesperson of the company shared that another way to integrate Salesforce and call center software is that the VoIP experts of the company will integrate these systems to give access within the call center solution. In this model, the agent can see a CRM pop-up window that is fetched from the Salesforce yet visible within the call center software. The agent can see the customer data fetched from Salesforce: CRM solution within his/ her call center software.
As per the shared details, the company will offer the integration model based on the needs of its customers. It can also provide both as per the need.
About Elision Technolab LLP
It is an IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mumbai and Delhi. The company has an international presence with offices in Mexico and the USA. The company offers unified communication solutions. One of the renowned services of the company is call center CRM integration. The call center Salesforce integration is one of the services offered by the company. For more details, visit https://www.elisiontec.com/call-center-salesforce-integration/