On this occasion, the spokesperson of the company announced the release of one of the major case studies of the company. The case study is written on one of the leading and multispecialty diagnostics centers in India, namely Sterling Accuris Wellness Pvt. Ltd.
About Sterling Accuris Wellness Pvt. Ltd
Sterling Accuris Wellness Pvt. Ltd, more popularly known as Sterling, is one of the leading healthcare organizations based in India. It has more than 5 years of experience and it heals patients in more than 63 different areas.
About the delivered solution
As per the share details, Sterling used to use ePBX and physical phones to attend calls from patients, vendors, etc. There were many challenges faced by this diagnostic center because of the ePBX and physical phones such as:
• Missing all missed and abandoned calls
• Difficulty in managing records
• Increasing complexities in adding, managing, and maintaining additional extensions, etc.
• Missing features like call recording, call transfer, call logs, etc.
The diagnostic center is now using an omnichannel call center solution offered by Elision Technologies Pvt. Ltd, which resolved all issues faced by this diagnostic company. Some of the key features offered by Elision in the omnichannel call center solution to Sterling are shared by the spokesperson of the company, which are listed below:
• Unlimited call queue
• Call recording and download call recording
• IVR (Interactive Voice Response)
• Call park and pickup
• Call transfer
• Music on hold
• Click to call
• Call logs
• Missed call report
• Real time call monitoring
• 3-way conferencing
• Call history tracking
• And more
The spokesperson of the company shared that, along with the major features available in their proprietary call center solution, DialShree, a team of Elision has developed additional features. Moreover, the VoIP experts of the company have provided the required custom call center integrations to deliver a holistic business solution such as:
• SMS API integration so the healthcare centers of Sterling can use communication features via SMS
• Email API integration so the healthcare staff of the diagnostic center can send the emails with the required information to the patients and their families
• ePBX integration to harmonize the communication between call center solution and ePBX
As per the share details, Elision has offered a turnkey solution to this healthcare organization. It means Elision has also provided the required hardware along with the omnichannel call center software. The company is still handling the support and maintenance contract of the deployed communication system in this diagnostic center.
As per the shared details, Elision has released a complete case study on Sterling. The case study shares all details related to the:
• Challenges faced by Sterling
• Solution offered by Elision
• Functional environment of the deployed system
• Achieved results
• Client testimonial
To read the complete case study, please visit https://www.elisiontec.com/sterling-accuris-wellness-pvt-ltd