Another way, that’s becoming more and more popular, is about building long-term, sustainable relationships, listening to customers, caring about what they need and serving them accordingly. This creates repeat business and all marketing needs are taken care of by word-of-mouth.
[EMSWORTH, 5/8/2019] This latter version is the style of Andrew & Andrew solicitors. Andrew & Andrew has been established as a firm of solicitors in Portsmouth for more than 60 years. That hasn’t been achieved by a ‘take the money and run’ attitude. It’s happened because Andrew & Andrew solicitors invest in the relationship with its clients, so they return time and again. Not only that, but they also recommend family and friends, bringing in new clients for Andrew & Andrew and helping to sustain their firm of solicitors for the long-term.
How does Andrew & Andrew achieve this? One big factor is the attitude and approach of its solicitors. Andrew & Andrew solicitors contains many highly experienced lawyers, with a strong degree of expert knowledge. But this doesn’t make them cold or standoffish. They are professional, warm, and take time to listen to the concerns and questions of clients.
Andrew & Andrew solicitors understand that many of the people who come to see them are experiencing difficult life circumstances. Whether that’s going through divorce, dealing with the death of a loved one, recovering from injury or being ripped off financially. Even those that are buying a home, most often a happy occasion, will still have a lot on their plate.
Andrew & Andrew solicitors recognise this and provide a listening ear to clients to air concerns about their situation. Andrew & Andrew solicitors don’t provide a ‘one size fits all’ approach to legal advice. Andrew & Andrew solicitors tailor it to individual circumstances and take care of as much of the administration related to the case as they can, leaving clients free to deal with any emotional aspects for themselves and their family and friends.