Are you looking for the voice of the customer program? Zykrr is the unbiased “Voice of Customer (VOC)” partner who will ensure you act. Our AI/ML-enabled experience management platform brings actionable insights, customer-centricity accountability across the organization hierarchy, and real-time visibility over client and employee interaction across several channels. Thus, resulting in high NPS, customer retention, profitability, and loyalty.

How Does Zykrr Help Clients?

● Influential Cognitive Experience Management:

Provide best-in-class customer experiences with a single solution that arrests verbatims examines them, and forecasts the future to take action based on the tone and sentiment. Built in with AI and ML, sentiment and tone detection it helps managers make improved decisions depending on data and insights resulting in enhanced customer faithfulness, preservation, and profitability.

● Manage Omnichannel Experiences:

Zykrr is an integrated platform that offers real-time insights, visibility, and control over every customer interaction across several channels - WhatsApp, SMS, QR Code, Kiosk, E-mail, Website, and in-app. With Zykrr, you can improve customer retention and increase revenue with a digital omnichannel experience that is customized and predictive.

● Know Your Customer, Serve Your Employee:

Zykrr offers a fully integrated real-time view of an employee and customer's journey with a brand, from the moment they first experience it to the moment they support it. Supporting Zykrr's stylish yet easy-to-use UX is a robust, highly scalable platform that monitors the individual journey and offers you a single view for your client or your employee.

● Customer Journey Experience Management:

Zykrr’s Experience Management Platform mechanizes the most critical CX management functions to deliver the best experience possible. Here, touchpoint experience analytics identifies gaps in your service or product that result in negative customer experiences and mechanically prompts those gaps with sales, service automation, marketing, and other business activities.

● Real-Time Analytics and Insights:

With customer analytics tools Zykrr offers customers and employees real-time actionable insights to enhance the customer experience and employee engagement. Customers get a better experience as they get real-time personalized interaction. Moreover, employees get real-time analytics to improve their performance.

● Drive your Business with Accountability:

Get a clear understanding of how your clients interact with your business across all channels and locations, from the initial contact point to purchase. Then, Zykrr’s close loop can be mapped to your teams directly to drive improvements, increase customer satisfaction, and drive more revenue from each client.

Zykrr offers Businesses a Competitive Advantage:

Zykrr offers businesses a competitive advantage by paying attention to customers and providing insights through highly advanced customer feedback software that drives better business decisions.

Customers are the driving force of every business, thus their feedback is of great use to improve brand strategies. The Voice of the customer (VoC) is a way to listen to what your customers have to say. It is essential and should be prioritized for establishing a business. Management can estimate the priorities of customers before launching a brand, such as predicting and analyzing the preferences of all kinds of generations in the audience. Owing to this adaptable and broad perspective, a more comfortable environment can be created for customers, resultantly they feel it is simple to choose your brand. VoC is all about learning about customers' expectations of the brand. You can gather a huge number of customers under the flag of your brand by leveraging VoC and coming up with effective strategies.