Wowdesk, the robust AI-driven helpdesk software has announced its integration with Amazon Connect in the second quarter of 2020. Amazon Connect is a globally operational on-demand contact center that has helped varying businesses of different sizes to deliver enhanced customer experience at cost-effective prices. Wowdesk’s omnichannel helpdesk system collaborates with Amazon Connect to empower businesses with a seamless customer-feedback systems, AI-powered chatbots, and a smooth cross-channel conversation experience for customers. This integration allows businesses to enable a seamless transition between different customer channels while maintaining customer history and context. The connected conversations across channels save customers from repeating their queries, enhancing their experience of interacting with a business.
Operating on the globally known AWS cloud platform, Amazon Connect on-demand contact centers allow businesses to design dynamic contact flows, track performance and do more with minimal technical experience. Amazon Connect is leveraged by several businesses including Amazon’s customer service associates around the world.

What Wowdesk and Amazon Connect Integration Will Help Your Brand

* AI-powered chatbots from Wowdesk handle routine tasks allowing businesses to utilize time building
positive customer relationships and increasing their brand value by offering personalized help.
*Cross-channel connected conversations eliminate the customer’s need for repeating queries or wait for on-
hold, drastically enhancing customer experience.
*Being the best help desk software, Wowdesk, along with Amazon Connect, can deliver enhanced levels of
flexibility to customers with the introduction of digital self-service.

Wowdesk’s seamless integration with Amazon Connect will allow businesses with many advanced capabilities to enhance their customer experience with hybrid contact center architecture. Being the front-end for customer engagement, Amazon’s contact center may get complex for employees without an IT background. Integration with Wowdesk also simplifies the interaction of your employees with the platform, allowing them to create complex processes quickly and easily. Wowdesk’s AI-driven helpdesk and powerful workflow engine when coupled with Amazon Connect will enable efficient automation and management of the entire customer journey.

Wowdesk’s digital customer service platform will integrate with Amazon Connect call center solution of any brand with improved capabilities to seamlessly escalate from messaging-to-phone or transfer from phone-to-messaging whenever required. It will eliminate the need for customers to be on hold for services. Also, any information gathered by the IVR will be passed on to an automated AI-driven messaging channel for immediate assistance. Neither customer nor business will lose the context while switching support channels. As soon as the information will reach Wowdesk’s powerful chatbots, customers will get prompt and personalized support.

About Wowdesk
Wowdesk is a scalable and robust omnichannel help desk software featuring a powerful workflow engine, that brings customer requests from multiple channels into one platform to enable efficient and fast customer support. Wowdesk holds a successful history of providing omnichannel customer service and AI-driven solutions across phone, web, social media, and chat platforms.
For more information regarding Woedesk, you can get in touch and email us at [email protected] or contact us.