Thus many businesses are spending serious money to secure a reliable and high quality phone system. So it is just a must that you maximize the capabilities of your phones to further push your communication system to its full potential and in time help in securing a pipeline of customers.

Here are 5 tips how you can maximize your office telephone system

1. Automated booking system - businesses that involves reservation, booking or unmanned order can highly benefit from an automated office telephone booking system. This will allow save your staffs time, involve customers in the actual sales process and avoid human error during this delicate task. An automated office telephone booking system will also give a high tech and professional feel to your business that is perfect is today's competitive market.

2. Integrating multiple business and offices - Quite a lot of entrepreneurs are running multiple businesses at one time but this doesn't mean that you need to acquire a separate phone system for each business. There are communication platforms in the market today that enable integration of multiple enterprises in a single PBX making it cost effective and more efficient especially if you are a sole trader. The same way multiple offices or branches can have a dedicated number but run under a single PBX, this means that you will be saving money on monthly bills across offices and maximize your investment on phones.

3. Custom on hold messages - You can also play customized messages while the call is on queue. This will allow you to hit two birds with one stone, firstly entertaining your customers to help keep their cool; secondly it can be an up sell opportunity if you will slide a bit of marketing in your messages. Perhaps some information about your new products, promos or a bundle offers.

4. CRM integration - A volume leads can be troublesome to manage luckily there are a bunch of software such as a CRM that will assist you to manage all your leads and file it in a central place. You can further maximize this software and your phone system by integrating the two together. This will help you manage your leads even better and make your staff's life easier.

5. Data integration - Want a central system for all your communication channels? Then choose a phone system that enables voice and data integration. Mainly protocols such as a SIP trunk enable integration among all kinds of information so you will have a central place for everything and reduce your infrastructure cost.