With the number of travel agencies both online OTAs and offline traditional travel agents vying for customers’ attention today, “out of sight, out of mind” has become a common phenomenon in the travel trade. A sizeable majority of customers do not remember interactions with you because they instantly have something else to capture their attention and provide faster and better service.

Most travel agencies lose out here. Instead of keeping in touch with their leads, they wait for the latter to connect with them. That happens rarely or never. As a result, agencies lose customers and business. Ultimately in this fiercely competitive market, travel companies who lack the necessary tools to manage their leads efficiently are bound to fall out from the travel space. A CRM software can help ensure that this doesn’t happen to you by keeping the customers in your loop through constant contact.

By incorporating Travel CRM software into your travel business, it allows you to deliver personalized and meaningful interaction with the potential customers. These interactions will enable you to stay in your customers’ minds, and they either make a purchase immediately or will prefer you as their first option if and when they need service. A CRM software can also increase productivity, speed up business processes and improve your customer satisfaction rate. Additionally, if you provide them with high-quality service and quick response times, they’ll keep coming back to you.

An effective CRM will also allow you to create a rapport with the existing customers and ensure that you won’t have to work on getting them again like new traffic, thus saving time and money on marketing because generating repeat business from existing customers is far more cost-effective than acquiring new customers.

Another scenario where a CRM can come in handy is when your travel agency is coordinating with all the vendors for availing different services (such as lodging, transportation, activities, etc.) for your customers trip. A travel CRM can solve this problem by creating a vendor database in the system and managing all their contacts. The CRM can then send reservation requests via automated email, track their responses and record the payments made to the vendors.

TourCRMS is an innovative software that serves for efficient collection and sharing of client information or automation of most crucial daily job activities, thus bringing ease. TourCRMS helps travel business to concentrate on the acquisition and retention of loyal customers by responding to their individual needs and values.

Get TourCRMS Today to understand customer needs better, engage more effectively, provide unparalleled service to build lasting brand loyalty and generate more revenue.

If you have still not implemented a CRM for your travel agency, don’t waste time.
Book a Free Demo

Branch Office
CRS Technologies India Private Ltd
S-40,8th Floor, Center A
Alapatt Heritage Building
MG Road North End
Cochin - 682035, Kerala