Focus Telecommunications, Inc. of Eldersburg, MD has been honored with the prestigious 2012 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance has recognized Focus Telecommunications, Inc. for their outstanding achievement at their 48th Annual Convention, held recently at the Delta Ocean Pointe Resort & Spa in Victoria, BC.

The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool to measure the skills of their professional Call Centre Agents on the job. After six months of testing, independent panels of judges score call-handling skills for “enhanced service” applications. The focus is on customer relationship management (CRM), courtesy, etiquette, the use of proper call techniques, as well as response time and accuracy. These are all cornerstones of the Call Management Industry.

“The CAM-X Award of Distinction sets forth the expectation of excellence for complex call centre accounts and exemplifies the standard which the industry strives to achieve. As technology changes, the way Call Centers have expanded their offerings has also dramatically changed. In order to ensure high levels of service, even with the ever evolving needs of clients, the Award of Distinction sets the bar for what is necessary to satisfy the desired standards.” says CAM-X President Brad French. “By winning this award, Focus Telecommunications, Inc. has proven that they have excelled at handling these complex accounts and can do so with extraordinary service levels.”

The Canadian Call Management Association congratulates the management and staff of Focus Telecommunications, Inc. for their significant achievement.

About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit http://www.camx.ca/ for more information.

Focus Telecommunications, Inc. of Eldersburg, MD http://www.focustele.com/