IT Service Management Research Report– by Type (Configuration Management, IT Asset Management, DBMS Management), Deployment (Cloud, On-Premise), End User (IT & Telecommunication, Healthcare, Media & Entertainment, Retail, BFSI) – Global Forecast till 2023

Market Scenario:
IT service management is a process based practice which is designed to deliver the information technology services to enterprises and within the need of customers. The main factor behind this growth is the increasing number of employees who are using personal IT technological devices at workplace
Technology giants such as BMC Software (U.S.), HP (U.S.), CA Technologies (U.S.), IBM Corporation (U.S.), Absolute Software (Canada), Microsoft Corp. (U.S.), Axios Systems (U.K) are some of the major players in the IT service management market. BMC software a major player in IT service management market. Enhance enterprises IT operation by enabling service desk to be 75% more productive with less manual work. It ensures essential task coverage including incident and problem management, change and release management, knowledge management, asset management, and mobile self-service. It uses social and collaboration tools to provide context-aware insights to help IT work smarter. CA Technologies, a prominent player in IT service management market, provide users with a way to prioritize work with the context to make decisions, while helping business users to compete with a simple way to connect with IT.
Major trend in IT Service Management Market is the emergence of cloud computing that has significantly impacted the way businesses are operated. The increasing adoption of cloud solutions has brought change in the operating models of an enterprise. Additional factors such as the increasing adoption of IT services in several industry verticals is aiding the market growth.
The global IT service management market has been segmented on the basis of type, deployment and end user. The type segment is further classified into configuration management, IT asset management, application performance management, network management and DBMS management. However, configuration management segment is expected to account for highest market share. By deployment, the market is segmented into cloud based and on-premise. The on-cloud accounts for highest market share as it helps enterprises by reduce cost associated with the IT infrastructure. The cloud deployment enable enterprise to focus on core business competencies. It provides enterprises with data protection and security, efficiently manage storage and privacy issues, offers data integrity and provides information related to governance and make enterprise legally prepared.
The global IT Service Management Market is expected to grow at a CAGR of approximately 12% during the forecast period 2017-2023.

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Key Players:
Some of the prominent players in the global IT Service Management Market: BMC Software (U.S.), HP (U.S.), CA Technologies (U.S.), IBM Corporation (U.S.), Absolute Software (Canada), Microsoft Corp. (U.S.), Axios Systems (U.K.), Cherwell Software (U.S.), Citrix Systems (U.S.), Compuware (U.S.), EMC Corporation (U.S.), LANDESK Software (U.S.), Manage Engine (U.S.), Service Now, Inc. (U.S.) and others.

Segments:
The global IT Service Management Market is segmented by type, deployment and end-user. Based on the type segment, the market is segmented into configuration management, IT asset management, application performance management, network management and DBMS management. By deployment, the market is segmented into cloud based and on-premise. And by end-user segment, the market is bifurcated into manufacturing, healthcare, media & entertainment, it & telecommunication, BFSI, retail among others.

Regional Analysis:
The global IT service management market is studied for Asia Pacific, North America, Europe, and Rest of the World. It has been observed that North America region accounts for the largest share of the market. Vendors in the region are offering cost-effective ITSM solutions, such as software applications and platforms that enable developers to build customized IT solutions. Asia Pacific region is expected to show highest growth opportunities in the market. Countries such as China, India, Japan, and South Korea are witnessing rising investor interest in enterprise IT.

Intended Audience
• Technology Investors
• Research/Consultancy firms
• Technology Solution Providers
• Government Bodies
• IT Service Providers

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