Total scam. Same thing happened to me. I filed fraudulent charges with my bank after I was hung up on 3 times and everyone refused to let me speak with a supervisor. I had to cancel my account so they wouldn’t keep charging me .These Kiara Collagen Serum people need to be in jail I cannot believe Better Business Bureau has not gotten these people out of business there has to be a way to protect consumers like all of us that have been scammed by these THIEVES wouldn’t recommend this product to anyone due to poor business practices. The free trial ended up costing me almost $200.00 plus shipping and handling. This was not a charge that I expected and caused me several other charges on checking account. The only resolution I was able to get was 30 percent of the money that they charged http://drozforskolin.org/kiara-collagen-serum/