Description:

Field service management is referred to as the management of organizations resources en route to the property of clients. It belongs to a type of software products that assist organizations to manage off-site workers and other resources required to perform their tasks efficiently. This software can be retrieved through a mobile device, and it offers field workers the ability to view as well as make changes to things such as customer account information, inventory, schedules, work orders, and invoices.

Classification:

The global field service management software market can be classified based on solution, service, deployment type, user type, industry vertical, and region. On the basis of solution, the global market is divided into schedule and dispatch, work order management, and mobile field execution. Based on service, the global market is subdivided into implementation, consulting and training. Depending upon deployment type, the global field service management software can be divided into cloud and on-premises.

By user type, the global market is sub divided into small enterprise, medium enterprise and large enterprise. By industry vertical, the global field service management software market can be divided into Manufacturing, construction & real estate, transportation & logistics, healthcare, energy & utilities, telecom & IT, financial services, and others. The field service management software provides features such as setting of discounts for various customers, friendly payment reminders via SMS or email, online payment gateway, easy and quick creation of invoices, tax calculations, and recording of all business expenses. Factors such as the expansion of numerous field operations across varied end-user industries such as construction, oil & gas, telecom, and energy & utilities. Also, the large adoption rate of field service management solutions by various small & medium enterprises is also anticipated to propel the market growth over the future period.

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Based on regions, the global field management software is divided into North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America. The North American region holds the maximum share in the market. However, the Asia-Pacific region is expected to be the largest growing market over the future period followed by Europe. Factors such as increase in the number of end-user industries coupled with the rising demand for optimized workflow as well as improved productivity in Asia-Pacific region are expected to propel the demand for this software in this region.

However, the swift development of the healthcare and oil & gas industries across the globe is expected to fuel the demand for this software solution. The global market is expected to register a high adoption rate of field service management solutions in the regions of APAC, MEA, and Latin America owing to an rise in IT investment and digital workplace transformation initiatives.

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The market is characterized by moderate competition owing to the presence of few major global players and other small vendors that are engaged in the provision of field service management solutions. The major companies that provide field service management solutions include ClickSoftware Technologies, Accenture, Trimble Navigation Limited, SAP SE, Infor, Comarch SA, Klugo Group, Astea International, Inc., and Tech Mahindra Limited, among others.

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