MRRS adds "Retail Banking: Trends in claims processing; Vertical and technology trends" latest studies, published in November 2016. It is a professional and in-depth study.

Summary
Insurance companies are known to house varied legacy systems that have either evolved over time within the company or have been acquired as a result of mergers and acquisitions. However, persisting with these aging systems will obstruct carrier operations by offering limited agility, increasing complexity, and exposing the carrier to increased fraud risk, in addition to hindering automation of processes. Though insurance companies are well aware that claims management is one of the first functions to be modernized, they are often held back by sizeable investments involved in transitioning from legacy to contemporary systems. The crunch in terms of investment becomes more of a reality for insurance companies operating in weak economies, inhibiting them from realizing obvious benefits.

Key Findings
– Insurers are tapping into the trend of ‘going paperless’ as the benefits thereof are quite conspicuous. A paperless office not only enjoys cost savings but also gains benefits in terms of improved productivity, space saving, easy documentation, information sharing, and the security of critical data.
– Carriers are also attempting to etch out a distinctive place for themselves within the industry by deploying enterprise mobility strategy, in order to facilitate agents to access back office data on a real-time basis.
– Vendors catering to the needs of the insurers are developing mobile claims application that allows their customers to capture data, file First Notice of Loss (FNOL) from the site of incident occurrence, upload proof/pictures, and call for assistance, all through the use of a mobile device.

Synopsis
Current Analysis’ Vertical Focus Report – Insurance: Trends in claims processing depicts the business challenges faced by the insurance sector in the claims processing domain along with the recent demand side and supply side trends in this functional area. The report outlines the evolution of the claims processing domain and identifies the key opportunity areas for the ICT vendors. This report also presents Current Analysis’ view of the revenue opportunities in claims processing domain through to 2019, highlighting the market size and growth by geography and business function.

Reasons To Buy
– Understand the insurance sectors’ landscape, the recent trends, and inhibitors shaping the insurance sector’s claims processing market.
– Comprehend the insurance sector’s claims processing evolution.
– Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the insurance sector’s claims processing market from 2015 to 2019, spanning its functions and geographies.
– Comprehend insurance sectors’ IT budget allocation and prioritization of top IT projects in 2015
– Understand how insurance sector’s claims processing market opportunities are set to change in the market in near future.

Table of Contents
1 Business challenges for insurance companies
2 Market Dynamics
2.1 Demand side trends
2.2 Supply side trends
3 Technology Lifecycle
3.1 Insurers' IT budget allocation and IT priorities
4 Opportunities for ICT vendors
5 Market size and forecast
6 Future outlook
6.1 Evolving technologies continue to digitally transform the claims function within an insurance company
7 Appendix
7.1 Definitions
7.2 Further reading
7.3 Contact the authors

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