MRRS adds "Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), by Service (Implementation, Training, Consulting), by Deployment Type, by User Type, by Industry Vertical & by Region – Global Forecast to 2020" latest studies, published in January 2017. It is a professional and in-depth study.

“The need for a centralized system for the management of field services to drive the Field Service Management (FSM) market”
The FSM market size is estimated to grow from USD 1.97 billion in 2015 to USD 5.11 billion by 2020, at an estimated CAGR of 21.0%. The need for a centralized system for the management of field services, and the ever-evolving demand for increasing operational efficiency and reducing operational costs are the important driving factors fueling the growth of the FSM market.

“Schedule and dispatch to gain maximum traction during the forecast period”
The schedule and dispatch solution is estimated to contribute the largest market share during the forecast period. Furthermore, due to the need for quick service delivery to achieve improved customer experience, schedule & dispatch, and customer management solutions are expected to be the most prominent solutions among all the FSM solutions. In terms of services, implementation is the highest contributing services segment. Consulting services segment is expected to grow at the highest rate from 2015 to 2020. North America is expected to be largest revenue generating region followed by Europe whereas Asia-Pacific (APAC) and Middle East and Africa (MEA) are expected to be the emerging potential markets for FSM solutions and services.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people.
• By Company Type – Tier 1 – 55%, Tier 2 – 20%, and Tier 3 – 25%
• By Designation – C-level – 60%, Director-level – 25%, and other – 15%
• By Region –North America – 10%, Europe– 20%, Asia-Pacific – 40%, and ROW – 30%

As the need for post-sale services is evolving and so is the number of field service providers, the FSM market offers tremendous upcoming opportunities for growth in the next five years. With the developments and innovations in cloud and mobile technologies, huge opportunity lies for field service companies to adopt FSM solutions to increase their operational efficiency at reduced costs and achieve a high-level of customer satisfaction. Furthermore, the organizations are also turning toward consulting services for the deployment of the right FSM solution as per their business objectives, thereby making it the fastest-growing services segment.

The various key FSM vendors and service providers profiled in the report are as follows:
1. SAP SE
2. Oracle Corporation
3. IBM Corporation
4. ClickSoftware Technologies
5. Astea International
6. ServicePower Technologies Plc.
7. Trimble Navigation Limited
8. IFS
9. PTC, Inc.
10. Infor

Table Of Contents
1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED FOR THE STUDY 18
1.4 CURRENCY 18
1.5 LIMITATIONS 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Key data from secondary sources 20
2.1.2 PRIMARY DATA 21
2.1.2.1 Key data from primary sources 21
2.1.2.2 Key industry insights 22
2.1.2.3 Breakdown of primary interviews 22
2.2 MARKET SIZE ESTIMATION 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 ASSUMPTIONS 26
3 EXECUTIVE SUMMARY 27
4 PREMIUM INSIGHTS 32
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 32
4.2 FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS 32
4.3 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY REGION AND INDUSTRY VERTICAL 33
4.4 FIELD SERVICE MANAGEMENT MARKET POTENTIAL 34
4.5 FIELD SERVICE MANAGEMENT USER TYPE MARKET (2020) 34
4.6 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION (2015–2020) 35
4.7 FIELD SERVICE MANAGEMENT REGIONAL MARKET 35
4.8 INDUSTRY VERTICAL GROWTH MATRIX 36
4.9 LIFECYCLE ANALYSIS, BY REGION, 2015 37...

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