Brisbane Make Goods is a very popular construction company, which services Brisbane and the Gold Coast of Australia. They specialize in commercial and industrial property services that includes defits, maintenance, spruce up and strip outs.

The company is in very high demand and they have announced that they have gotten a high level of customer testimonials on their social media pages, in particularly, Facebook.

Why social media?

The company does have testimonials on their website, but they put more credence on their social media testimonials because they help the company to get more clients.

Customers know that when they see a testimonial on a companies website, the company has full control over the publishing of the testimonial. If they get negative comments, then they don’t actually have to publish it. For all the customers know, they could have 20 negative comments for every positive one.

This is obviously not the case with Brisbane Make Goods, but that is what customers could think. However, with social media, things work a little differently.

On social media website, the company has no control over what is printed about them. A customer could go on their wall and say whatever they want about the company, and the company has nothing that they can do about it.

Therefore, a positive testimonial is more reliable and customers know that. Some research into social media has found that customers are more likely to hire a company that has a high level of customer content on their social media pages. This includes testimonials, shares, star ratings and reviews.

Affect on Brisbane Make Goods

Brisbane Make Goods have reported that social media testimonials have had a positive affect on the levels of business. When a new testimonial is published on their Facebook, they experience a high level of customer queries. In addition to this, then a customer shares on their Facebook page, they are more likely to get new customers that have never used the company before.

One of their more popular testimonials is from a company that has used them on many different jobs, including warehouses and office refurbishments. Brisbane Make Goods stayed in constant contact with the company and drew up a detailed schedule of work.

This enabled the client to have a better idea of what work was taking place, and when. What this does is make the client more aware if there is a delay. This makes Brisbane Make Goods stand out from the competition because they have made their clients aware of the schedule, which will be bad for the image of the company, if they do fall behind schedule.

The client also indicated that the company gave them an itemized bill, so they knew what their money had been spent on.

Brisbane Make Goods is a very professional company with a devotion to their industry. They do have plans to expand in the future.