Hardware support services may be either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three-year duration. The contracts generally cover hardware replacement, hardware repair, or even mere technical assistance via phone, email, or video.
Hardware support services includes computer and peripherals support services, storage and servers support services, networking support services and others.

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The global hardware support services market has been growing in the past years with a CAGR of almost 6%. The year 2017 recorded high growth in this market with a net market value more than 20% higher than that of 2013, as per TBRC’s in-house consultants.
TBRC’s latest report show the historic and future trends in the market for each year with sourced reasons to support the growth claims.
The report also shows the global hardware support services market to grow at a higher CAGR by 2021 as compared to 2017, along with geographies best suited for investments with highest return rate.

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The industry is undergoing a structural shift, with an increase in bundled services, from a single to a multiple contract service. Instead of delivering several single services in parallel to the same customer, integrated delivery of multiple services is being offered, thereby providing efficiencies. For instance, NTT Communications offers users a range of services such as network management, disaster recovery and solution services.
Companies included in the report are IBM, HP, and Computer Sciences Corporation.

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