The well-known ISO 9001 standard, developed by the International Organization for Standardization based in Switzerland, determines the requirements for use in organizations of all types and sizes.

The standard is denominated in different ways according to the country in which it is used.

The main objective of the ISO 9001 certification is to increase customer satisfaction through continuous improvement processes. It is designed so that the organizations that apply it can guarantee their ability to offer products and services that meet the demands of their customers, thanks to an international certification that gives them prestige and quality management system guarantees.

Based on this standard and the information it contains, companies create objectives for the improvement of their operating processes in order to control the most important aspects of their production activities or service provision.

With certification, companies can significantly improve their quality management and complement this application with other procedures related to structure, training, and internal and external audits.

The basic objective of ISO 9001 is, therefore, to obtain a consensus regarding solutions that can meet the requirements of society and commerce, both for users and customers.

Although the standard is exercised voluntarily, since the organization that launches it can not demand compliance, in some quality systems of some productive sectors, ISO 9001 becomes an indispensable requirement to maintain competitiveness in the market.

The main benefits derived from the ISO 9001 certification for companies in all sectors, can be summarized in the following points:

• Systematization of operations.
• Increase in competitiveness.
• Generation of a higher level of confidence internally and externally.
• Improvement of structures in a sustainable way.
• Reduction of production costs.
• Correct adaptation to legislation and regulations related to products and services.
• Improvement of the approach of the company towards the final client and stakeholders in general.
• Increase in interest by shareholders, partners, and investors.
• The increase in competitiveness goes hand in hand with productivity. This benefit is achieved after the initial evaluation and the subsequent process improvement during the implementation of the standard.

Due to the requirements of the norm, the organizations observe that the administrative sector is the biggest one involved in the system. Your obligation is to be a participant in the design of the policy and quality objectives. Its task will be to review the data from the quality management system, thus establishing goals that lead to continuous progress, hand in hand with the macro objectives set.