CHERRY HILL, NJ - Dealing with fleet breakdown can be not only a customer service disaster but also a big drain on the company's bottom line. According to an executive with AmeriQuest Transportation Services, fleets currently handling breakdown service calls internally would be surprised to learn that outsourcing the service to a third-party provider will usually save them money and get trucks back on the road more quickly than their current methods.
In addition, even companies which are satisfied with their internal response to emergencies should have a backup plan in place in cases where the power fails, the computer system goes down, or the on-call technician is unexpectedly unavailable. "You can hire multiple people to always be available 24/7 but that usually isn't cost-effective. Having employees sitting around, waiting for an event to happen can negatively impact your bottom line," said Byron Lay in a blog posted on the AmeriQuest Transportation Services Website.
Fleet managers looking into the possibility of outsourcing fleet breakdown service for any reason should look for a number of things before making their decision:
- Make sure the provider has access to repair and towing facilities that cover your complete transportation map.
- Since breakdowns can occur anytime, look for a service that can quickly respond 24/7.
- Compare the cost of handling roadside assistance and towing internally vs. outsourcing.
- Find a service that keeps the driver, fleet owner, and ultimately the customers in constant contact.
- Check references.
To read more about when it's time to check your fleet breakdown backup plans, go the AmeriQuest Website and check out the blog: http://blog.ameriquestcorp.com/its-time-to-check-your-fleet-breakdown-backup-plans/.
About AmeriQuest Transportation Services
AmeriQuest, headquartered in Cherry Hill, NJ, is a leading provider of comprehensive fleet management services. By leveraging the strength of more than 700,000 vehicles, AmeriQuest delivers savings, expertise, and opportunities to its private fleet and truckload carrier members. AmeriQuest provides supply management services, asset management services, material handling services, financing, technology products, and outsourced transportation management services such as full service leasing, integrated logistics, and contract maintenance. More information can be found at http://www.ameriquestcorp.com/transportation.