Course Information

Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, Salesforce has also expanded into commercial applications of social networking through acquisition.

Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.

The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, chat, Google search, and access to customers’ entitlement and contracts.

Course Content

Please Download for Detailed Course Content
Core topics of Salesforce Online Course

Identity Confirmation
Setting Up the User Interface
Customization
Security & Access
Workflow
Data Validation
Data Utilities
Analytics
Service & Support Administration
Salesforce Console
Designing Applications on Force.com
Designing Applications for Multiple Users
Implementing Business Processes
Managing Data
Visualforce PagesCourse Information

Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, Salesforce has also expanded into commercial applications of social networking through acquisition.

Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.

The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, chat, Google search, and access to customers’ entitlement and contracts.

Course Content

Please Download for Detailed Course Content
Core topics of Salesforce Online Course

Identity Confirmation
Setting Up the User Interface
Customization
Security & Access
Workflow
Data Validation
Data Utilities
Analytics
Service & Support Administration
Salesforce Console
Designing Applications on Force.com
Designing Applications for Multiple Users
Implementing Business Processes
Managing Data
Visualforce PagesCourse Information

Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, Salesforce has also expanded into commercial applications of social networking through acquisition.

Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.

The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email alert, chat, Google search, and access to customers’ entitlement and contracts.

Course Content

Please Download for Detailed Course Content
Core topics of Salesforce Online Course

Identity Confirmation
Setting Up the User Interface
Customization
Security & Access
Workflow
Data Validation
Data Utilities
Analytics
Service & Support Administration
Salesforce Console
Designing Applications on Force.com
Designing Applications for Multiple Users
Implementing Business Processes
Managing Data
Visualforce Pages