Has it ever occurred to users that the email service is not working correctly? Well, Optus email users have also complained about the same situation where the accounting system sometimes gets errors and issues. Well, we would like to share with our users that there are no such major issues with Optus email. But one thing is for sure that users might encounter minor issues and such issues are occurred due to some changes made in the account knowingly or unknowingly. In the following case, there could be any sort of issue that occurred in the user's account. In such a situation users can connect to Customer Care to report the problem.
For now, we will be looking at a particular case where a user is not able to send or receive an email from an Optus email account. In the following situation, there could be several ways due to which the emails were not being sent or received. Check out the points to learn the reason for the cause.
• Internet connection was interrupted while operating Optus email.
• The email address was entered wrong by the sender or receiver.
• If the email contains harmful contents
• If users are operating Optus from an app then update the app to the latest version.
• If the account is running out f storage space then the user will have to get rid of the emails storedin the user's Inbox or another folder.
After going through the points users will be able to learn the cause for Optus not being able to send or receive email. For more on Optus kindly contact Technical Support.

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