BENEFITS OF ITSM
With the following benefits, companies are attracting the ITSM best practices available from different ITSM tools in the market.

ITSM tools Reduce manual efforts with their self-service and self-help capabilities of automation and alerting system. They improve the company’s efficiency and minimize the operational costs.
If you choose the ITSM Suite a fit-for-purpose, it ensures to resolve issues at agreed service levels.
It is easy that companies can give insight into their business and easy to communicate with customers and stakeholders.

ITSM helps to increase control and governance in the organization.
Huge scope for improvement from the visibility of operational performance in the organization and provides the mechanism for improvement.
The single point of service offers the potential standardization company-wide.

MIRAT ITSM SUITE

The MIRAT ITSM suite provides the services, Incident Management, Problem Management, Change Management and Work request. It has unique features as per the latest technology IT infrastructure company’s needs.

Alerts the Repetitive Offender Notification.
Provides the history of each Incident.
Integration with Live Discovery, Triage Edge, and Insights.
You can get the real time diagnosis.
Get the predictive Analytics.
Live Object Discovery Mapping.
Make notification of Un-Authorized Change.
Auto link to problem management.
User gets notification of Potential SLA miss