There are many aspects to managing a repair service business. The larger the number of customers and the technicians available to provide services, the more complex management becomes. CSOne is a type of management software that lets managers do more in the cloud so that they can keep track of all their resources and provide a greater level of customer satisfaction. It provides a single point of contact where technicians, office workers and management alike can communicate and access the information they need to perform any part of their job.

The unpredictability of emergency repairs makes managing a repair service even more challenging. All technicians may be on other calls when an urgent call is received. The GPS integration in CSOne allows management to see the location of all technicians to determine the one that is closest to the new repair request. This makes it possible to respond to urgent requests in a more efficient manner without wasting time or fuel by sending someone from farther away. It saves management time and money and makes customers happier.

Another area of difficult in repair services is keeping track of the paperwork. When parts are ordered, services performed over multiple visits, or there is just a large number of requests during a busy time, it is easy to lose track of important documents. A number of features make CSOne the ideal solution for repair service management in the cloud including:

• Maintenance request management with status
• List of repair requests
• Records of activity logs
• Assignments of technicians
• GPS integration
• Lists and reports
• Prepare service report

…and a lot more! Everything related to the repair service business is at the manager’s fingertips. It also makes work easier for the technicians. They can complete all of the paperwork at every job including getting the client’s e-signature. No job is ever left unfinished or gets lost in the shuffle. Best of all, the software is easy-to-use and can be accessed from any location using the internet or mobile phone.

The service repair industry can be demanding. The greater the success of the business, the more difficult it is to maintain and retain all of the pertinent records. With CSOne repair service software, every detail of each repair can be easily accessed and stored until it is needed again. This results in more efficient work for the technicians and greater customer satisfaction.

About Libran Business Systems

Libran Business Systems (http://csone.biz/en/) is located in Tokyo, Japan and is the creator of CSOne software. They have been established since 2006, offering a variety of software systems in Japan. CSOne is a web-based maintenance management system which can be used from any location. The many functions of CSOne include operating as repair management software in the cloud.