Valuing the customers and having the most contact with at the dealerships, a professional service advisor needs to be always on the top of their game. Have a look at some tips that can help you to get transformed from a great service advisor to a professional one –

Have better people skills

Being a professional service advisor demands you to effectively read people and adapt to their way of communicating. It is the right of the customers to know all of the details behind their car repairs. Thus, a professional service advisor needs to be aware of these differences in order to meet the needs of the customers.

Have some basic mechanical knowledge

Having the basic mechanical knowledge will help you to better relay the information to your customers. Besides, it will also help you assess whether or not the recommendations are really required or not.

Have great communication skills

If you lack communication skills, then the field of service advisor is not meant for you. Having strong communication skills will help you to handle various problems that come with the customers.

Be highly patient

Sometimes, you will have to deal with various customers that no one really wants to deal with. If you are patient, it will help you to better work with the customers.

Thus, the service advisors need to have highly polished skills and qualities to be among the top. In order to attain such qualities, Jeff Cowan’s Pro Talk Inc is there to provide you with the required training. The experts here involve a process that is consistent from Advisor to Advisor, Customer to Customer, and Store to Store. The founder and the President of the company Jeff Cowan provides these advisors with the On-Site Training program. Through this program, the expert trainers will train them by critiquing and role playing with each of them individually.

About Jeff Cowan’s Pro Talk Inc

Have a look at the benefits that the service advisors can avail with On-Site Training Program at Jeff Cowan’s Pro Talk Inc. –

• The service advisors will learn how to approach the customers professionally
• They will learn how to convince the customers with the realistic expectations
• Managing the customer expectations will help them increase the customer survey scores
• They will notice an increase in hours per repair order within 10 days of installing the process

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