It is the priority of the service advisor to provide the best customer service. They have to deal with the customer complaints and unhappy customers politely and diplomatically. Indeed, these professionals have an enormous responsibility to act as the face of the business, thus building relationship and customer loyalty. In addition to handling the business, these service advisors need to have good marketing strategies. They can even come up with customer tips on vehicle upkeep. It will help them establish their business as an active part of the community.

The service advisors need to learn the technical aspects of the auto repair. It is highly crucial in securing sales as the customers are more likely to accept the services if they understand the benefits fully. They must learn how to perform inspection on any vehicle and then refer the document when making sales. They need to provide the customers with comprehensive service during and after their repairs.

Concerned about the training of these advisors, Jeff Cowan’s Pro Talk Inc comes up with an interactive online sales training program in an attempt to provide the dealership with cutting edge video training for the service advisors. The experts here agree with the fact that the advisors just cannot afford to spend hours sitting at a computer and watching long training videos. They can have shorter video clips with Pro Talk VT started by Jeff Cowan’s Pro Talk Inc.

The specialized trainers at Jeff Cowan’s Pro Talk Inc make the dealerships learn how to build a sales culture and showcase the brand. They believe that emphasizing sales culture and brand in the service department will make it sure that all the customers get a consistent process at each and every visit.

About Jeff Cowan’s Pro Talk Inc.

Just have a look at the training provided by Jeff Cowan’s Pro Talk Inc. –

• On-Site Training: In-Your-Store Training, Side-by-Side with your Advisors
• Pro Talk VT: Online Virtual Training
• Public Workshops
• Private Workshops: Basic or Advanced, also customizable

As per Jeff Cowan “Attend an exciting workshop featuring the creator of the modern day walk around and service selling processes”.

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