The company has been in the industry for decades and has created for itself quite a reputation. In the recent past, however, there has been a herculean effort to create even better customer care as increased customer satisfaction will yield more sales and the continuance of many designs to come in the years to follows.

For this reason, the company has established a new training regimen where workers learn how to treat customers even better. According to their manager, when a customer enters the showroom or virtual store, they will not be treated as the public. Instead, they will receive personalized care and specialized attention. The company intends to integrate technology into how customers are served. Therefore when a customer makes any type of enquiry, their information will begin being recorded into the company’s systems so as to personalise the service from the very start!

The system will then classify a shopper’s information and items they may be interested in will be suggested to them depending on their past shopping habits. This personalized care will make customers feel special and unique while in the store. They will know that the store cares about them as individuals and not as a whole bunch of customers.

According to the manager, the company is looking towards creating a system where every customer’s shopping habits are known. They want to be friends and not merely where customers go to find services, as the manager says “we want to connect with our patrons and really communicate”.

As mentioned even when a customer calls to inquire about something, their information will be entered into the system. Once information is collected, the customer care representative will have what they need to provide the right answers to a customer depending on what their shopping habits are and the questions they are asking.

In addition, more customer care representatives will be hired by the company. When a customer comes to shop for the perfect anniversary gift or sterling silver tooth fairy box christening gift ideas in mind, they have certain things they are looking for. When there is not enough customer care representatives to help the customer, they end up leaving unsatisfied and angry. More representatives will be able to handle customers better. They are also more likely to memorize a customer’s information, personality and preferences if they do not have so many customers to deal with.

At the end of the day, the more customers are satisfied by the products and services offered, the better they will feel about shopping. They are also more likely to recommend the brand to their friends and family. Visit http://aridnorman.com/



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aridnorman.com
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