“Change is the only constant” merely a rule of the universe. The word change worth for the business trends. And in this trend cloud telephony working the best. The telephony service makes a bridge between a community and people to connect with each other, it is a great way to communicate with the people for the business growth.

All kind of Businesses, started using cloud telephony for making the good communication bonds with their customers. Also, It is changing the face of the e-commerce companies. E-commerce business is the flavour of the season and cloud telephony is like the valuable add-on on that flavour.

What is cloud telephony?

A virtualized setup of telephony, where all the hardware devices such as switchboards, cables and desk phones replaced by the software. It’s a technology which moves the business calling system on the cloud. A simple setup of a customer support department, where customer problem resolved quickly without any delay or interruption.

Features of Cloud telephony to boost your productivity -

Live IVR Design - It’s a great feature of IVR, which provides you with a way to create IVR scripts as per your business need, which is instant. It will combine all the IVR modules as many as you want to include in your call flows.

You can update your IVR components whenever you feel to change them and also re-routing of the customers instant with IVR.

Personalization for callers in IVR - Every customer seek personalized attention, and all the businesses should have made them feel special by greeting them with a good welcome message which looks personalized for them.

Virtual Receptionist- IVR service is providing you with a virtual receptionist for welcoming your customers with a customized message. The virtual receptionist is a perfect guide for the customer which will redirects the users directly to their concerned department, so it will save the time of both customers and customer support agents.

Call recording- Recording of all the incoming and outgoing calls will help you to analyze the quality standards of your voice calls. Live calls also can be paused and resumed.

Call scheduling- Missing any customers call means you are missing the leads. So, this feature of cloud telephony will schedule the call for you and reminds you of time.

Outbound calling- Outbound IVR is an advancement of the IVR. For making the messages and voice calls automatically, will make a good two-way communication bond between your customer and business.

Virtual number- The virtual mobile number supports all your business calls, SMS, and WhatsApp messages. This feature of virtual number makes your business communication stronger with your customers.

Call center- The businesses with IVR can setup own call centre without outsourcing and with this call centre, you can manage all your customers more efficiently.

These are some remarkable features of cloud telephony, due to these features it’s becoming the centre of all kind of businesses. Automatic handling of all the business customer support makes your business base stronger, and you can connect with your customers from anywhere.