From website creation to domain services, this term are closely related to the web hosting industry. For new site owner talking about search engine optimization, control panels and such can be overwhelming but no matter if you are a new website entrepreneur or an experience one there seems to be a solution for almost every problem related to the internet… as a customer you need to know that not all problems are within the boundaries of web hosting support.

Let´s start with the tickets, when you visit the support section from your web hosting provider, you will see a lists of categories in which you can file your inquiry. Many of these categories aim to represent your problem, but that is not always the case. For example, if you are having a problem installing a third party plug-in onto your website. This may not be an issue that is directly related to your web hosting account; your web hosting company may advise you to consult with the plug-in creator and many people will see this as a lack of support even though that might be the best solution they can offer. Phone support on the other hand is actually the fastest way to know whether your problem can be solve by your provider, instead of waiting for an email reply that sometimes is confusing, with this kind of customer support you can speak directly to a representative in real time or via live chat to find out about your issue and how can they help you solve it. Now when we talk about terms and conditions this might just be the most accurate way to assess the boundaries of your web hosting provider support capabilities is to refer to its Terms of Service.