By definition, Interactive Voice Response (IVR) is a technology that allows computers to interact with humans via voice and DTMF tone input using the keypad. An IVR system interacts with callers, gathering information and routes to the appropriate recipient.
The key feature of Archizsolutions Call Center Software- With multi-level IVR software, you can now send your customers to the right agent or department using a customizable call flow mechanism.
i.Archizsolutions cloud IVR system
•Get more leads with our cloud IVR system
With arch solutions Personal IVR System (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on their call history, purchase history and location.
•Get a professional image for your business
Use your IVR system to answer all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent for highly organized business communication system with IVR number.
•Boost agent productivity
Our cloud IVR solutions enable customers to handle most queries like billing, basic information, etc. by themselves. IVR will allow your agents to invest time on more complex customer issues.
Use Archizsolutions IVR system to handle a large call volume
Forget about peak hour load with Archizsolutions cloud IVR solution and handle up to 50 calls concurrently.
ii. Create a personalized experience for your customers
a)How the best IVR technology in India improves customer experience
Archizsolutions personalized IVR system congratulates you in your name which has a great impact on your callers. And IVR predicts why your customers are calling based on their engagement history.
Intelligence takes you to the right menu option. No need to navigate complex menus and waste your time.
Create an IVR system in regional languages, in which smart routes are created for local agents and bids for callers' geographical location.
iii. Cloud IVR solution packed with powerful features
•IVR System Available 24 * 7
Provide quick, uninterrupted support to your customers. Record all customer messages over voicemail on non-working hours and off days. You never leave the lead of business with our cloud IVR solutions.
•Call recording, real-time report, and analytics
Record all calls to your IVR number, maintain call logs and share call status (not connected /connected/missed). Forward this data to your CRM or use the recording for internal training purpose.
• Time-based call routing
The IVR system automatically lets you call or activate voice messaging on your agents' mobiles beyond working hours.
• Programmable extensions with multi-level IVR
Configure the sophisticated IVR call flow to the menu as well as several sub-menu options.

•Easy CRM Integration
Maintain a caller database by integrating your IVR number with any CRM, entering details such as caller details, call duration, time, caller location, conversations, etc.
• VIP IVR Number
Choose your IVR number from a pool of international and domestic, toll-free and virtual phone numbers.
• Sticky agent
With our smart hosted IVR service, connect the same caller to the same agent for better customer experience.
• The restriction
Hosted IVR allows you to block unwanted callers by prioritizing important calls and clients.