It happens to you just about every day. You call a business and are told to "AAAPhoneOnHold". Then you hear it: a fuzzy radio station, computer-generated music or the black hole of silence on hold. "This is terrible!" you think to yourself. Then you wonder, "What do people hear on hold when they call MY business"?

So you've decided it's time for a little help from a pro. You start your search online, but soon questions pop up. Do I need a contract? Is a buyout option a better deal? What about the technology? Can my phone system take a file or do I need equipment? It can be confusing just finding out how the on-hold audio even gets through the phone to the caller on the other end.

On Hold Messaging Service providers