CCS Fulfillment offers full service Contact Center Services specializing in inbound sales and customer service. Our goal is to help our clients increase brand loyalty by building long-term customer relationships and lifetime customer value. We look for opportunities in every customer interaction where we can take a good customer experience and turn it into a great customer experience. With 75 years of customer service experience, CCS has the necessary staff and tools to create a great customer experience.

24-7 US Based Contact Center Services

And, unlike other contact centers, CSS has a very low agent attrition rate which translates to more knowledgeable and experienced agents ready to take care of your customers.
We offer several service level options to best meet the needs of our Clients and our Contact Center is on-site and fully inte-grated with our Order Management System so agents have access to real-time order and inventory information. This allows us to maintain very high first response rates. Our trained customer service agents have state-of-the-art contact center solu-tions at their fingertips which allows them to serve your customers on the media of their choice; toll-free number, email, web chat or SMS text.
Contact Center Services & Capabilities

Inbound order capture
High touch customer service
Low agent attrition
Skill based agent routing
Cross-sell, Up-sell
Call disposition tracking
Appointment setting
Email disposition tracking and reporting
Refund, credit and return processing
Charge back investigations and reconciliation
Robust contact center reporting
High first call resolution rate
Excellent contact center metrics

call center services