IT operations manager think that they have a different set of tools, a very different sphere, and a totally different outlook altogether. With the reality check indicating that we cannot separate ourselves from the operations management, the reality clearly indicating that IT companies need to deliver everything on the basis as a service. One has to project the service dimension onto the infrastructure, as workflows do not stop at the doors of service management. They traverse between the thin lines of operations management and service management. The infrastructure itself is on the operations site. If business integration patterns do not enable the seamless integration of these two spheres, strategically BMC ITSM suite plays a pivotal role to ensure the same keeps happening.

BMC ITSM suite offers services to ensure how one can improve customer satisfaction with faster response times and self-service. IT wants to do better. BMC helps IT do better. There are a lot of cloud technologies and cloud solutions and business force cloud solutions. A lot of solutions, don’t make IT happy. Primarily it may be because most ITES companies aren’t expanding the values. That`s where BMC ITSM suite comes in. With the widening enterprise customers, and changing vendors, and changing brands, yet BMC ITSM suite holds a critical position. If CRM solutions fail, marketing and sales teams can revert to using pen and phone and paper, and those things that some of us may remember in something we have to google and find out. Similarly if ERP fails, Finance teams can go back to using spreadsheets. If IT fails,the company comes to a screeching halt. So, it doesn`t matter what business one is in, and almost doesn’t matter what size they are, most business are becoming increasingly reliant upon their IT infrastructure, BMC ITSM suite exists to keep the infrastructure going and the people who serve their organisation get better. The biggest hurdle in IT`s way would be to maintain and operate the IT organisation, systems and equipment. This makes thing almost impossible for better customer service, for better clientele improvisations and a lot of other hindrances.

What one has to remember is It is not possible to solve today`s challenges with yesterday`s technology as told by Fred Luddy. We need to realise the dearth of improvement in existing applications and the benefits of using cloud platforms and BMC ITSM suite to remove redundancy and remove fragmentation. If a product X has to serve the goals of the enterprise, what we need now is not multiple versions to increase the compatibility but rather a newer version and an alternate solution itself which deals with the crux, the core of the issue. It`s been told IT SM has been revolving for too long around the known knowns and unknown unknowns. This rigmarole, the tiring circle is beyond repair. We need to step out of it to look forward.

One would do better to tackle the problem headlong, instead of a roundabout. When we know for a fact that the problem can be solved by developing a newer solution, what keeps one from not doing it? What is the hindrance that holds back the untapped potential of several IT brains? Why have we kept overlooking the need for automation, the need to scale the process and remove manual errors, remove further scope of damage and decrease cost and improve services dramatically? Customers and client could use BMC ITSM suite for rebooting servers and restarting services, VM provisioning and lifecycle management, on-boarding and off-boarding employees, product requests and installations, continuous integration and code releases, software environment migrations and automated outage remediations.
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