Ecosmob Technologies is an India based VoIP solution development company. The company has been offering different VoIP solutions for more than 9 years. The company has expertise in development of different VoIP solutions. One of the solutions offered by the company is Call Center Solution. Recently, a representative of the company has made an announcement about this call center solution. As per the details shared by the company, they will offer web based call center solution development to their clients and prospects.

“The concept of work from home is very much in use and in demand as well. Specifically for the call centers and customer care centers the work from home gains many benefits for the entrepreneurs. If I go into the specification, then I can say that remote working will keep the management free from many micromanagement tasks and expenses as well. You will be saved from the whole recruitment process and other related expenses as well. Moreover, you will get good performers who might not be able to join you due to working times or commute roadblocks or some other reasons. In fact, in the USA it’s becoming a trend for call centers. Here, our offering of web based call center solution can be very fruitful. We develop a full fledged call center solution which can be accessed using the web based admin panel and all the features would be utilized at fullest.”, stated the representative of Ecosmob Technologies.

The company has announced to offer the call center solution for different sized call centers. It means if you have 10 agents or 100s of agents, the company will develop the call center solution for you according to your current need. The offered call center solution is easily scalable to support more agents. For example, if you have got the call center solution development for 20 agents and then you grow with 2000 agents, then the developed solution can be developed very easily. As per the details shared, the company will use the FreeSWITCH and WebRTC for development of web based call center solution. The call center solution offered by the company will have many advanced features such as WebRTC based web-phone which can be used as manual dialer. The company will develop a call center solution with different dialers such as progressive dialer, predictive dialer, etc. As per the further details shared by the representative of the company, they will develop the call center solution for all 3 types of call centers including: inbound, outbound and blended call centers.

To know more about the call center solution offered by the company, visit https://www.ecosmob.com/contactcenter/