InCall Systems, a leading B2B lead generation company in Singapore, is offering call centre services in Singapore to all sizes of businesses belonging to diversified industries. They are equipped with talent, skills and state-of-the-art call centre technology to support businesses in their growth process. It also offers B2B demand & lead generation services such as books & white papers, Educational Resources, Downloads, Case Studies, quizzes / Surveys, Email Marketing, Events and RSVP webinar services in Singapore are to name a few.
InCall Systems has a well-organised customer interaction centre that integrates people, processes, technology, customer data, and soft skills expertise to provide customers the advantage of a single point of contact. It also eliminates issues related to customer frustration and dissatisfaction due to truncated communications and incomplete management of customer feedback.
The company operates a 140-seats full-pledged contact centre in 2 locations with the capacity to expand and ramp up quickly to meet clients’ needs.
By investing a million dollars in state of the art contact centre technology and CRM, they help businesses to build and optimize their customer relations in a multi-channel environment. They are engaged in helping businesses to acquire new customers, to build customer loyalty and to safeguard their online communities. The company offers both outbound and inbound call centre services in Singapore.
Outbound call centre services in Singapore include lead generation, Telemarketing Sales, Customer Satisfaction Surveys, Customer Retention Surveys, Upselling/Cross-Selling, Lead Qualification and Appointment Setting
Inbound telemarketing services include online Appointment Scheduling, Upselling/Cross-selling, Credit Card/Order Processing, Order Management and Fulfilment, Third Party Verification etc.
Outsourcing telemarketing has become popular among businesses nowadays as it offers a wide array of benefits to organisations. Businesses save time, money and resources by outsourcing these tasks to expert third-party vendors. By means of these valuable call centre services, business owners can increase their customer base and enhance their brand image results
Businesses can deploy global quality standards initiatives by outsourcing call centre services in Singapore to InCall Systems. InCall Systems provide scalable and flexible call centre solutions to adapt to seasonal changes in the market. They also keep track of the performance of your brand and market to analyse, measure and report you about your business.
About InCall Systems
InCall Systems, a subsidiary of Challenger Technologies Limited, is an outsourced business service provider that offers end-to-end integrated marketing solutions and customer service solutions that deliver results. The company specialises in offering a wide range of customer contact and interaction services, varying from telephone, fax, and email management to live interactive sales assistance using VoIP (Voice over Internet Protocol), webchat, co-browsing, and customer self-service—from a single source, backed by a sophisticated knowledge base.