No company can deny the importance of call center in today’s challenging business scenario for establishing and maintaining the relationship with customers. A call center can play a critical role in ensuring the success of any business, irrespective of size, through addressing queries and getting feedback from the customer worldwide.

HoduSoft Private Limited, one of the most trusted VoIP communication software developers, has announced call center software for thriving eCommerce sector.

Speaking on this occasion, a spokesman at HoduSoft shared his thoughts about the importance of feature-rich call center software for the eCommerce industry with these words: “ Entire eCommerce sector is heavily dependent on the customers. No eCommerce company can succeed without satisfying their customers through providing improved after-sales services and real-time assistance for resolving queries in today’s competitive age. A robust call center can act as a bridge between the enterprise and its customers. We have developed a futuristic call center software solution, HoduCC that can work exceptionally well for the eCommerce sector while addressing all the call center-related requirements.”

HoduSoft Private Limited has set new milestones through providing feature-rich software for meeting conferencing, broadcasting, and VoIP switch-related needs of the global clientele. The company has gained fame for seamlessly performing software that can be readily integrated with any organization’s communication system.

A technical head at HoduSoft elaborated a few of the noteworthy features of HoduCC along with showing their advantages for the eCommerce companies: “ Our HoduCC software can address call center requirements efficiently thanks to a myriad of business-friendly features. Out of them, I would like to give a brief account of four key features that can benefit the eCommerce sector a lot. One is a predictive dialer that can adjust the calling pattern on the basis of a number of agents available at the call center and average talk time. This function is specifically useful for eCommerce industry where the companies have to deal with a huge call volume. Advanced ACD (Automatic Call Distribution) is another useful feature for streamlining the heavy call flow. Our ACD feature can distribute the calls evenly among the agents available on the basis of protocols that eventually reduce the wait time for the customers.”

He further added that “In HoduCC, we have integrated a webphone for enabling call centers to save some space for an external phone. At HoduSoft, we know the importance of every customer for the eCommerce industry, and therefore, we have integrated analytics and reporting in HoduCC to measure the performance and store even minute level details in the real time. This features assists call centers and thereby eCommerce companies to provide the better customer experience. It is fair to mention that HoduCC is a boon for eCommerce companies which is developed by using the technological advancements in VoIP and FreeSWITCH platform.” He concluded.

HoduCC is an enterprise-grade call center software solution with a seamless performance and futuristic features. Visit the page to get more insight about HoduCC.

Source: http://www.indiaprwire.com/pressrelease/telecommunications/20171214522331.htm